Refund and Returns Policy

Refund & Returns Policy

At Sarah Consumer Products, we are committed to delivering high-quality Ayurvedic products and ensuring customer satisfaction. Our refund and return policy is designed to be fair, transparent, and customer-friendly.

1. Refund Guarantee

We proudly offer a 30-Day Money Back Guarantee.
If you use our product regularly for 30 days and do not experience the expected results, you are eligible for a full refund.

2. Eligibility for Refund

To qualify for a refund, customers must meet the following conditions:

  • The product must be used regularly as per the recommended usage instructions for at least 30 days
  • The customer must provide valid proof of purchase (order ID / invoice / phone number)
  • The refund request must be made within 35 days from the date of delivery

3. Return Process

To request a refund, please follow these steps:

  1. Contact our support team with your order details
  2. Explain your issue or reason for refund
  3. Our team will review your request and guide you through the return process

4. Refund Method

  • Once approved, the refund will be processed within 5–7 business days
  • Refunds will be sent via the original payment method or mobile banking (bKash/Nagad/Rocket)

5. Non-Refundable Situations

Refunds may not be applicable in the following cases:

  • Product not used as instructed
  • Request made after the eligible time period
  • Damage caused by misuse or improper storage

6. Contact Information

If you have any questions regarding refunds or returns, feel free to contact us:

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